At Caucasus Auto, our team of over 700 professionals excels in Logistics, Sales, Marketing, Finance, Business Development, and Management, showcasing our commitment to international logistics excellence.
 
With headquarters in Georgia, our dynamic team consistently achieves ambitious goals through innovative projects and diverse opportunities. Over our exciting 21-years journey, we've facilitated the import of nearly a million automobiles across Europe, Asia, and Africa.
 
With operations spanning nine countries, including Georgia, Ukraine, the United Arab Emirates, Kazakhstan, Kyrgyzstan, the United States, Poland, Armenia, and Azerbaijan, we take pride in leading global logistics and paving the way for international development.

We are looking for a customer-focused and results-driven Head of After Sales to relocate and join our team on-site in the UAE.

Key Responsibilities

• Team Leadership: Lead and develop the After Sales team. Establish KPIs and monitor employee performance. Conduct regular coaching and training sessions. Promote a customer-centric culture across the department.

• Customer Experience & Retention: Ensure a high level of customer satisfaction throughout the vehicle shipping and delivery process. Manage customer inquiries, complaints, and escalations. Maintain regular communication with customers regarding shipment status, delays, and delivery timelines. Develop customer retention initiatives and loyalty programs. Monitor customer feedback and implement corrective actions.

• Logistics & Shipment Coordination: Oversee post-purchase vehicle logistics from auction/dealer pickup to final destination. Monitor shipment milestones and proactively resolve operational bottlenecks. Ensure accurate and timely delivery of vehicles and documentation. Support special shipments and priority customer requests. Maintain active communication with internal departments (Logistics, Sales, Finance, Experts, etc.).

• Claims & Problem Resolution: Handle transport damage claims, title issues, missing documentation, and shipment discrepancies. Investigate customer complaints and coordinate corrective actions with relevant departments. Liaise with insurance providers and logistics partners regarding claims settlements. Ensure all customer issues are resolved within agreed service levels.

• Process Improvement & Reporting: Analyze operational data and customer feedback. Develop and improve after-sales procedures and service standards. Prepare weekly and monthly performance reports. Identify opportunities to improve efficiency, customer retention and profitability.

Required Qualifications

• Minimum 2 years of experience within the company.

• Fluent English (both written and verbal).

• People management skills.

• Quick decision-making skills.

• Time management skills.

• Negotiation skills.

• Computer literacy with operational systems, spreadsheets, reporting tools, and digital documentation platforms.

If you are interested in this opportunity, please fill out the application form.